CAREERS

Come work with us

COME WORK WITH US

Premier Business Solutions (PBS) is an industry leading sales incentive and marketing services provider with extensive experience with B2B rewards and engagement solutions. Located in South Bend Indiana, our success is due to our incredible team of talented and creative people that love what they do. We are passionate about developing successful recognition and incentive web-based applications combined with uncompromising, personalized customer service. At PBS, you will find a team that shares your commitment to exceeding expectations, challenging the status quo, and playing to win.

Loyalty Program Manager – B2B

Purpose of Position

This critical role provides the opportunity to manage Fortune 1000 client B2B engagement programs. PBS has a fun, fast-paced work environment with opportunities for professional growth in strategic program design, project and relationship management. You will work with amazing brands and have an impact in driving program strategy and execution.

We would like to talk with you about joining PBS

If the following statements sound like you (to somebody besides you!)

  • Default mode is optimistic. Says “yes” first and “can‘t” infrequently.
  • Respects others and seeks to be helpful.
  • Not afraid to build a better mouse trap.
  • Arrives early or stays late when it makes sense and doesn’t need to announce it.
  • Knows you don’t know what you don’t know. Eager to learn.
  • Succeeds with good deeds, leads by example and shares laughter.
  • Shows up to work and does what is required for the good of the team not self.
  • Takes a deep breath before the water is up to your nose.
  • Really (really) likes to win.

Company Overview: Premier Business Solutions (PBS) is an established and growing B2B software company that helps large organizations in North America to expand their business, increase sales, and create brand loyal customers. We provide our clients with sales and performance incentive programs, marketing engagement platforms, and targeted rewards programs. We work with some of the world’s most recognized brands and have an impact defining trends, not just following them.

Position Overview: We are looking for an experienced, qualified account manager to lead a team delivering best-in-class service to our clients and their constituents. The Loyalty Program Manager owns the day to day operations to achieve the stated client objectives.

Responsibilities of the Manager:

Be the authority on assigned client business(es) COMMUNICATE/ DESIGN/ SET GOALS/TRAIN/ IMPLEMENT/ MEASURE/ ANALYZE/ REPORT/ REFINE/ REINGAGE

  • Relationship Management: develop knowledge of client’s business and their aspirations, create trust with in-person and consistent communication
  • Strategic Program Design: based upon client needs and goals
  • Marketing Plan Execution: lead program application, document technical requirements, develop and deliver training, communicate to all constituents
  • Project Management and Deliverables: execute enrollment and participation, implement corrective action, adhere to program budgets
  • Program Performance Analysis: define, measure, report, adjust KPIs
  • Enhance: Create proposals for enhancements and new programs, prepare contract renewals and RFP responses, identify client business and growth opportunities

Qualifications and Skills Required:

  • 3+ years in account management or customer success related field with experience managing staff for multiple concurrent projects
  • Excellent verbal and written communication skills to all constituencies
  • Exceptional client and staff management and listening skills
  • Confident client-ready presentation, meeting facilitation, and training skills
  • Microsoft Office experience and mastery of Excel
  • Excellent organizational, time management planning skills and sharp attention to detail
  • Innovative and tactical thinker capable of identifying top priorities for self and team
  • Bachelor’s degree required

What PBS offers: This won’t be your first job and it may not be your last, but we assure you we want you to succeed. We offer competitive wages, medical/dental/vision insurance plans, 401K, paid vacation, and a casual attire work environment. This position may qualify for hybrid in-office and work-from-home depending on performance. We are a women owned business and we believe in working hard, recognizing potential, providing support, and rewarding achievement in a positive attitude workplace. Learn and accomplish much with PBS as part of your brilliant career.

Loyalty Program Administrator

PBS has a fun, fast-paced work environment with opportunities for professional growth in loyalty program management. You will work with some amazing brands and have an impact in driving program strategy and execution for some of the world’s most recognized companies.

We would like to talk with you about joining PBS

If the following statements sound like you (to somebody besides you!)

  • Default mode is optimistic. Says “yes” first and “can‘t” infrequently.
  • Respects others and seeks to be helpful.
  • Not afraid to build a better mouse trap.
  • Arrives early or stays late when it makes sense and doesn’t need to announce it.
  • Knows you don’t know what you don’t know. Eager to learn.
  • Succeeds with good deeds, leads by example and shares laughter.
  • Shows up to work and does what is required for the good of the team not self.
  • Takes a deep breath before the water is up to your nose.
  • Really (really) likes to win.

Company Overview: PBS is an established and growing B2B software company that helps large organizations in North America to expand their business, increase sales, and create brand loyal customers. We provide our clients with sales and performance incentive programs, marketing engagement platforms, and targeted rewards programs. We work with some of the world’s most recognized brands and have an impact defining trends, not just following them.

Position Overview: We are looking for a responsible, cheerful and detail-oriented professional to support the daily activities of the account manager to provide assistance to our client accounts, execute client marketing projects, and oversee customer service and client communications. This position is designed to help the eager candidate learn about account management and advance into a strategic account management role and qualifies for a hybrid in-office / work-from-home based on performance.

Responsibilities include:

  • Serve as the subject matter expert on overall program operations for multiple clients concurrently (promotion management, marketing communications, fulfillment jobs, performance reporting, etc.)
  • Oversee customer service to ensure best in class experience for program participants
  • Assist with the creation of client marketing campaigns and program communications including writing promotional copy
  • Provide day-to-day support to client requests and issues
  • Assist with budget management, billing and project quotes

Our ideal candidate will have these skills and experience:

  • Proven project management and analytical skills
  • Ability to prioritize and manage multiple tasks with adherence to deadlines
  • Very attentive to detail with the ability to work quickly and accurately
  • Experience in marketing, customer service or project management
  • Mastery of Excel, Word and Outlook with experience
  • Excellent communication skills both orally and in writing to all constituents
  • Client ready presentation skills
  • Bachelor’s degree preferred

What we offer:

PBS offers competitive wages, medical/dental/vision insurance plans, 401K, paid vacation, and a casual attire work environment. We are a women owned business and we believe in working hard, recognizing potential, providing support, and rewarding achievement in a positive attitude workplace.

Customer Care Representative

Company Overview: PBS is an established and growing B2B software company that helps large organizations in North America to expand their business, increase sales, and create brand loyal customers. We provide our clients with sales and performance incentive programs, marketing engagement platforms, and targeted rewards programs. We work with some of the world’s most recognized brands and have an impact defining trends, not just following them.

Position Overview: The Customer Care Representative is responsible for providing excellent service for customers and program participants who contact PBS for assistance. This entry level position plays a critical role on our team and offers outstanding opportunity for advancement.

Responsibilities include:

  • Answer customer inquiries by phone and email
  • Gather information, research/resolve inquiries, and log customer calls
  • Provide program support by data entry, processing participant orders, identifying any potential issues proactively before the customer reports them, maintaining accurate records, etc.
  • Work directly with suppliers to resolve order-related issues
  • Escalate unresolved problems to the loyalty program administration team
  • Utilize in-house platforms and resources to gather data for daily program reporting

Our ideal candidate will have:

  • One year of customer service experience, preferably in a call center or software environment
  • Website navigation and ability to assist customers with questions and program issues
  • Excellent verbal and written communication skills
  • Proven skills to identify and resolve problems in a timely, calm and professional manner
  • The ability to multitask and work in a structured and fast-paced environment
  • MS Office (Excel, Word, Outlook) experience and data entry skills including 10-key numeric pad
  • High school diploma / GED

What we offer: PBS offers competitive wages, medical/dental/vision insurance plans, 401K, paid vacation, and a casual attire work environment. We are a women owned business and we believe in working hard, recognizing potential, providing support, and rewarding achievement in a positive attitude workplace.

We would like to talk with you about joining PBS If the following statements sound like you

  • Default mode is optimistic. Says “yes” first and “can’t” infrequently.
  • Respects others and seeks to be helpful.
  • Arrives early or stays late when it makes sense and doesn’t need to announce it.
  • Knows you don’t know what you don’t know. Eager to learn.
  • Succeeds with good deeds, leads by example and shares laughter.
  • Shows up to work and does what is required for the good of the team not self.
  • Takes a deep breath before the water gets up to your nose.
  • Really (really) likes to win.

YOUR LOYALTY AND ENGAGEMENT SOLUTIONS ARE JUST A CLICK AWAY…

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